Luxiomer — Live Call Guide

Live Call Guide

Luxiomer · Stone Gallery · Rep Reference

Caller Type

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Steps will appear side-by-side as a clear action pipeline.

Call to Close — Process Flow SOP

Luxiomer · Stone Gallery

First Contact → Final Payment

Start / Event

End / Closed

Task — Human Action

Decision Gateway

YES path

NO path

Message / Cross-lane Handoff

← Scroll to trace the full journey from first contact to final payment →

Stage Codes & Operational Definitions

Phase	Role / Dept	Code	Operational Task & Meaning
1 Screen & Classify	Call Center	C.1	Answer & Screen Inbound Contact
	Call Center	C.2	Log Non-Lead & Dismiss
	Call Center	C.3	Receive Files via Email (Ready-to-Quote)
	Call Center	C.4	Explore Vision: Space, Style, Budget
	Call Center	C.5	Get Dimensions Over Phone (Small Project)
	Call Center	C.6	Nurture: Qualify Budget & Timeline
	Call Center	C.7	Transfer to Pro Account Manager
2 Route & Appoint	Call Center	C.4b	Book: Gallery Tour or In-Home Visit
	Sales & Design	S.1	Conduct Gallery Tour or In-Home Measuring
	Sales & Design	S.2	Confirm Material & Lock Measurements
	Sales & Design	S.3	Check In-Stock / Remnant Price List
3 Build Quote	Sales & Design	S.4	Build & Prepare Formal Quote
	Sales & Design	S.5	Send Formal Quote to Client
	Sales & Design	S.6	Revise Quote or Follow Up
	Sales & Design	S.7	Final Quote Approval & Client Sign-off
	Sales & Design	S.8	Issue 50% Deposit Invoice
4 Deposit	Finance	Fi.1	Collect 50% Deposit & Confirm Cleared
5 Fabricate & Install	Project Mgr	P.1	Submit Job to Fab & Set Production Schedule
	Fabrication	Fa.1	Cut & Fabricate Stone to Specification
	Fabrication	Fa.2	Quality Check & Wrap for Delivery
	Project Mgr	P.2	Schedule Install Date & Confirm with Client
	Project Mgr	P.3	Oversee Install on Site & Photo-Document Work
6 Close	Finance	Fi.2	Send Final Invoice 50% Balance Due